As a solid ticketing system, ServiceNow doesn’t let the tech team hit the ‘Resolve’ button and put the matter to an end.
ServiceNow gives you the power to make work, work better.
Experiences matter. In final step, it gets resolved with the mental capability of highly skilled professionals and advanced computing system. The ServiceNow Ticketing Tool works in 3-step process, in which, firstly an issue is reported, then its managed in the best possible way.
ServiceNow ITSM aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline service continuity. It makes them specify in the incident record a particular type of resolution used ( permanently solved, solved through a workaround, not solved, etc.
That’s what we call the smarter way to workflow™. So employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it. High-performing ITSM services mapped to ITIL processes help keep employees happy and productive, while ensuring IT infrastructure is aligned to the needs of the business.
), who resolved it and when.